RentCharter is a document-preparation and information tool. We are not solicitors and do not provide legal advice. We help you check your rent and prepare evidence and documents to support a rent challenge or other tenancy matter — you remain responsible for reviewing and confirming your information before you rely on, send or submit it, and for submitting any application yourself. Market estimates are indicative and tribunal and other outcomes are not guaranteed. Where you have paid for a feature, refunds are not available once your assessment or documents have been generated, except where required by law. For advice on your situation, contact Shelter, Citizens Advice, a solicitor or your local council.
What RentCharter is
RentCharter is a document-preparation and information tool for private renters in England. It helps you check whether a proposed rent increase is fair against indicative local market data, and prepare evidence and documents — such as an evidence pack or a draft letter — that you can use to negotiate with your landlord or apply to the First-tier Tribunal (Property Chamber).
We are not solicitors, not a law firm, and not a claims-management or representation service. We do not act for you, we do not submit anything to a tribunal or court on your behalf, and nothing on this site is legal advice. The tools reflect our reading of the law — including the Renters' Rights Act 2024 — but the law changes and your circumstances may differ.
Your responsibilities
When you use RentCharter you are responsible for:
- Checking your own information. Figures, dates and documents are generated from what you enter. Review and confirm everything before you rely on it, send it to your landlord, or submit it to a tribunal.
- Submitting your own application. Where a process requires an application or notice (for example, applying for a market rent determination on Form MR1), you make that submission yourself, to the right body, by the relevant deadline.
- Meeting deadlines. We highlight time limits where we can, but you are responsible for acting in time. We are not liable for a missed deadline.
No guarantee of outcomes
Market rent estimates are indicative and based on public data; they are not a formal valuation. A tribunal, court, landlord or other party may reach a different conclusion. Tribunal and other outcomes are not guaranteed, and using RentCharter does not guarantee that a rent increase will be reduced or that any application will succeed.
Free and paid features
Most of RentCharter is free to use. In areas sponsored by a licensed local authority, the full rent assessment and evidence pack are free for residents. Outside those areas, some features — such as the full assessment, printable evidence pack and Section 13 reply template for a postcode — are available as a one-off paid unlock. The price and exactly what is included are shown before you pay.
Payments and refunds
Payments are processed securely by Stripe; we never see your full card details. A paid unlock gives you access to digital content that is generated for you on demand.
Because that content is delivered to you immediately, you agree that performance begins as soon as you pay. Refunds are not available once your assessment or documents have been generated, except where required by law — for example, if the paid feature did not work as described. If something went wrong with your purchase, email hello@rentcharter.org and we'll look into it. Nothing in these terms removes your statutory rights as a consumer.
Not legal advice
RentCharter is provided for general information only and does not constitute legal advice or create a solicitor–client relationship. For advice on your own situation, contact a regulated adviser. Free, independent help is available from Shelter, Citizens Advice, and your local council's housing team.
Changes and contact
We may update these terms as the service and the law develop. The “last updated” date above shows when they last changed. Questions about these terms can go to hello@rentcharter.org.
RentCharter is operated by RentCharter Ltd (England & Wales). See also our privacy notice and methodology.